When reporting an issue to SonicBase, you need to include a diangostics file. This is a file that contains information about your cluster to help with debugging.

Gathering Diagnostics

To gather diagnostics, in the SonicBase client, type "gather diagnostics". This will collect all the information on the local machine. For Linux and Mac, a tarball file is created at the location printed in the client. For Windows, the user needs to zip the contents of the {installDir}/tmp directory.

Sending the Diagnostics File